Returns Policy
Last updated 10/12/2021
Thank you for your purchase. We hope you are happy with your it. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
Returns
All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original box and labels attached.
Returns Procedure
To return an item, please email customer service at returns@genuineparts.cloud to obtain a Return Authorization number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return the following address:
Relead Limited
Unit 3 Asher Court
Lyncastle way
WA4 4ST
Appleton
United Kingdom
Please note, depends on the reason you will be responsible for all return shipping charges or we may provide the shipping label for return. We strongly recommend that you use a trackable method to mail your return. If you use the prepaid shipping label, will be deducted from your return to cover shipping charges.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 2 working days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
For defective or damaged products, please contact us at the email address below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at:
